Mastercard Agreement

Last updated on August 1st, 2019

Braid Mastercard® - Cardholder Agreement

IMPORTANT – PLEASE READ CAREFULLY

Terms and Conditions/Definitions for the Braid Mastercard This Cardholder Agreement ("Agreement") outlines the terms and conditions under which the Braid Mastercard (the “Card”) has been issued to you by LendingClub Bank, N.A. (“LendingClub Bank, N.A.” or “Issuer”). The Issuer is a FDIC-insured member institution. This Agreement supplements, but does not replace, the Braid Terms of Service and other agreements between you and Braid that apply to your use of products and services provided by Braid, and any other Braid features, technologies, and/or functionalities offered by Braid on its website, in the Braid app, or through any other means ("Braid"). “Braid Account” means your Braid account in which you hold or store value from which you access value for use via the Card and is the record maintained to account for the value of claims associated with the Card. You acknowledge and agree that the value available to spend via the Card is limited to the funds that are available in your Braid Account and in the bank account linked to your Braid Account (the “Linked Account”). Use of your Braid Account remains subject to the Braid Terms of Service as updated from time to time (available at https://braid.co/legal/tos) (the “Braid User Agreement”) and the Braid privacy policy as updated from time to time (available at https://braid.co/legal/privacy-policy) (the “Braid Privacy Policy”), and any other agreements between you and Braid that apply to your use of Braid. This Agreement is provided to you in electronic format pursuant to the Consent to Receive Electronic Disclosures (https://braid.co/legal/electronic-disclosures) that you accepted and agreed to when you opened your Braid Account. By accepting and using the Card, you agree to be bound by the terms and conditions in this Agreement. “You” and “your” means the person or persons who receive the Card and are authorized to use it as provided in this Agreement. “We,” “us,” and “our” mean the Issuer, our successors, affiliates, assignees and our third-party service providers. Braid is the entity sponsoring and managing the Card program.

The expiration date of the Card is identified on the back of the Card. The funds in the Braid Account will not expire, regardless of the expiration date on the back of the Card. You agree to sign the back of the Card immediately upon receipt. The Card is the property of the Issuer and must be surrendered upon demand. The Card is a debit card that is funded by your Braid Account and the Linked Account. The Card is not a credit card and is not for resale. You will not receive any interest on your funds in the Braid Account. The Card is non-transferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. You agree that the Card will be used primarily for personal, family and household purposes only and not for business use. The Card and your Braid Account may be closed if it is determined the Card is being used for business purposes. We may refuse to process any transaction that is believed may violate the terms of this Agreement, the Braid User Agreement, or other agreements between you and Braid that apply to your use of Braid. Any references to “days” found in this Agreement are calendar days unless indicated otherwise. Write down the Card number and the Customer Service phone number provided in this Agreement on a separate piece of paper in case the Card is lost, stolen, or destroyed. Please read this Agreement carefully and keep it for future reference.

THIS AGREEMENT IS SUBJECT TO MANDATORY ARBITRATION PURSUANT TO THE FEDERAL ARBITRATION ACT. See Section 21 (Arbitration) below.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ASSOCIATED WITH A BRAID ACCOUNT. To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card associated with a Braid Account. What this means for you: When you open a Card associated with a Braid Account, we may ask for your name, address, date of birth, Social Security number, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents. The preceding information and documentation and results of any verification procedures will be shared by Issuer with Braid, and may also be used per their respective privacy policies (the Braid Privacy Policy and the Issuer’s privacy policy, available at https://braid.co/legal/privacy-policy shall be referred to collectively as the “Program Privacy Policies”). By agreeing to this Agreement, you will be acknowledging and agreeing to the Program Privacy Policies.

If you falsify, misrepresent, or fail to provide requested information, we and/or Braid may refuse to approve your request for the Card, cancel any of your previously issued Card(s), and/or restrict and/or close your Braid Account.

IMPORTANT INFORMATION ABOUT MAKING TRANSACTIONS WITH YOUR BRAID ACCOUNT. Your transactions made using Braid and the Card are subject to review and can be delayed or frozen if Braid or the Issuer identifies an issue, which may impact your Braid Account balance. Braid and the Issuer reserve the right to restrict or delay your access to funds which are suspected of being tied to illicit or illegal activity. In addition, such funds may potentially be subject to investigation by one or more federal law enforcement agencies.

  1. Card. The Card gives you the ability to access funds held in your Braid Account and the Linked Account.

  2. Activation. You must activate the Card and complete the activation process, including setting a Personal Identification Number (“PIN”), before it may be used. Refer to Section 6 (Personal Identification Number) for more details on setting a PIN. You can activate the Card through the Braid app or by calling the telephone number listed below in Section 18 (Customer Service). For your security, you will need to provide personal information in order for your identity to be verified and for completion of the activation process.

  3. Your representations and warranties. By activating the Card or by retaining, using or authorizing the use of it, you represent and warrant to us that: (i) you are at least 18 years of age (or older if you reside in a jurisdiction where the majority age is older); (ii) you are a U.S. citizen or legal alien residing in the fifty (50) states of the United States (“U.S.”) or the District of Columbia; (iii) you have provided us with a verifiable U.S. street address (not a P.O. Box); (iv) the personal information you provide to us in connection with the Card is true, correct and complete; (v) you received a copy of this Agreement and agree to be bound by and to comply with its terms; and (vi) you accept the Card.

  4. Using the Card.

       a. Cash Access. With your PIN, the Card may be used to obtain cash at Automated Teller Machines (“ATM”) in the U.S. and internationally, subject to your applicable daily cash withdrawal limit. Fees may apply; see Section 5 (Braid Mastercard Fees) for details. If given the option, select "Checking Account" when using an ATM. ATMs at which the card may be utilized are not available in all areas and the card will not be functional at all ATMs. ATM owner-operators may impose their own fees and lower limits on cash withdrawals. All ATM transactions are treated as cash withdrawal transactions and subject to your daily cash withdrawal limit. You may use your PIN at Point of Sale (“POS”) devices, as permissible by a merchant and their applicable POS networks, and subject to your daily purchase limit. POS devices at which the card may be used are not available in all areas and not all POS devices will be functional with the Card. Each time you use the Card, you authorize the Issuer to reduce the value available in your Braid Account balance by the amount of the transaction and any applicable fees.

       b. Card Limits. Braid may, at its discretion, place limits on the number or total dollar value of purchases, and/or cash withdrawals that you may make with the Card. You will be notified of any change in the manner provided by applicable law prior to the effective date. Card limits are subject to periodic review and may be changed based on your Braid Account history, activity, and other factors, including but not limited to your Card activity. Braid retains sole discretion to apply and change limits.

       c. Authorization.

       c1. Transactions made with the Card are funded solely by your Braid Account balance and any Linked Account. To ensure your Braid Account balance is sufficient to cover purchase transactions you make with the Card, Braid may transfer funds from your designated Linked Account whenever your available Braid Account balance is less than the purchase amount. Braid may, at its sole discretion, place limits on the number or total dollar value of transactions that may be initiated by Card purchases. These limits may change from time to time in Braid’s sole discretion.

       c2. By using the Card, you hereby authorize Braid to automatically debit your Linked Account as necessary to complete any purchase made with the Card. You further agree that once such an automatic debit has been initiated, you will be unable to cancel the transfer and Braid may resubmit any such automatic debit that is returned for insufficient or uncollected funds or that is returned for any other reason, except as otherwise provided by the Automated Clearing House (ACH) rules or applicable law. You may be subject to third-party fees, such as insufficient fund fees, reversal fees, or ACH insufficient fund fees that your financial institution may charge if your automatic debit transaction is rejected. IF YOU ARE AWARE YOU DO NOT HAVE ENOUGH FUNDS IN YOUR BRAID ACCOUNT BALANCE TO COMPLETE A CARD PURCHASE, YOU SHOULD CONFIRM THAT YOUR LINKED ACCOUNT CONTAINS FUNDS SUFFICIENT TO COVER THE TRANSACTION, BEFORE USING THE CARD. THIS WILL HELP YOU AVOID THIRD PARTY OVERDRAFT OR OTHER FEES YOUR BANK MAY CHARGE.

       c3. If you delete your linked bank account from Braid, Braid will be unable to automatically debit your Linked Account and any Card purchase that exceeds your available Braid Account balance will be declined.

       d. Split Tender Transactions. Some merchants do not allow split transactions, i.e., where you use the Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge to the Card the amount you wish to use from your Braid Account balance, subject to the amount of funds available in your Braid Account balance and applicable limits. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to using the Card, the Card may be declined or may pull funds from your Linked Account.

       e. Authorization Holds. When you use your Card to purchase goods or services or to make a cash back withdrawal transaction, the merchant may attempt to obtain preauthorization for the transaction. If the merchant makes such a request, a “hold” is placed on your Braid Account balance for the amount of the preauthorization request (which may vary in some cases from the amount of the actual purchase, depending on the merchant or purchase type), until the merchant sends the final payment amount of your purchase, or for up to thirty (30) days, even if you fail to make the purchase. During the hold period, you may not have access to the preauthorized amount in your Braid Account. Neither Braid nor Issuer will be responsible if any transactions are not completed because of the hold. If the preauthorization request varies from the amount of the actual transaction, the actual transaction amount will be debited from your Braid Account, even if this results in your Braid Account balance becoming negative. You remain responsible for any negative balances in your Braid Account.

       e1. If you use the Card at an automated fuel dispenser (“pay at the pump”), the transaction may be preauthorized for an amount up to $100.00. If the Card is declined, but you have sufficient funds available in your Braid Account, you should use the Card to pay for the purchase inside with the cashier.

       e2. If you use the Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the transaction may be preauthorized for the purchase amount plus up to 20% to ensure there are sufficient funds available to cover tips or incidental expenses incurred. You do not have the right to stop payment on any purchase or payment transaction originated by use of the Card. You may not make preauthorized regular payments using the Card.

       f. Card Not Present Transactions. If you use the 16-digit Card number without presenting the Card in person (such as for a mail order, telephone, or internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons, the amount or number of such transactions you may make may be limited. You may not use the Card for illegal gambling or any other illegal transaction.

       g. Foreign Transactions. The Card may be used to conduct transactions within the United States or to conduct international transactions, including, without limitation, transactions conducted on international merchant websites or mobile applications accessible within the United States.

       h. Currency Conversion and Cross-Border Transaction Fees. If you effect a transaction with your debit card in a currency other than US Dollars, MasterCard, will convert the charge into a US Dollar amount. The MasterCard currency conversion procedure includes use of either a government-mandated exchange rate, or a wholesale exchange rate selected by MasterCard. The exchange rate MasterCard uses will be a rate in effect on the day the transaction is processed. This rate may differ from the rate in effect on the date of purchase or the date the transaction was posted to your account. If you effect a transaction with your debit card in a currency other than US Dollars, MasterCard® will convert the charge into a US Dollar amount. The MasterCard currency conversion procedure includes use of either a government-mandated exchange rate, or a wholesale exchange rate selected by MasterCard. The exchange rate MasterCard uses will be a rate in effect on the day the transaction is processed. This rate may differ from the rate in effect on the date of purchase or the date the transaction was posted to your account. MasterCard charges us a Currency Conversion Assessment of 20 basis points (.2% of the transaction) for performing the currency conversion. In addition, MasterCard charges us an Issuer Cross-Border Assessment of 90 basis points (.9% of the transaction) on all cross-border transactions regardless of whether there is a currency conversion. As a result, we charge you a Currency Conversion fee of .2% and a Cross-Border Transaction fee of .9%. The Cross-Border Transaction fee is charged on all cross-border transactions regardless of whether there is a currency conversion. Across-border transaction is a transaction processed through the Global Clearing Management System or the MasterCard Debit Switch in which the country of the merchant is different than the country of the cardholder.

       i. Braid Account Balance/Periodic Statements Alternative. You are responsible for keeping track of your available Braid Account balance. Merchants generally will not be able to determine your available balance. It is important to know your available Braid Account balance before making any transaction. You may obtain information about the amount of funds available in your Braid Account by using the Braid app or visiting the Braid website. This information, along with a 12-month history of Card transactions, is available by logging into your Braid Account on www.Braid.co. You also have a right to obtain a 24-month written history of Card transactions by sending an email to hello@Braid.co. You will not automatically receive paper statements.

  1. Braid Mastercard Fees. Issuer does not charge ATM usage fees on the Braid Mastercard. Any attempted ATM or over the counter withdrawal or cash back withdrawal, including any fees charged by an individual ATM operator, that exceeds your available Braid Account balance will be declined. If you use an ATM for any transaction, including a balance inquiry, you may be charged a fee by the ATM owner even if you do not complete a withdrawal. This ATM fee is a third-party fee amount assessed by the individual ATM operator only and is not assessed by us. This ATM fee amount will be deducted from your Braid Account balance.

  2. Personal Identification Number. The PIN is a security code, which is designed to protect the Card against unauthorized use. You choose the PIN when you activate the Card. The PIN provides enhanced security for the Card and may be used when making transactions with the Card. It is your electronic signature. Since the PIN is for security purposes, you should memorize it and it should not be disclosed to anyone. You should not write or keep the PIN with the Card. When entering the PIN, be sure it cannot be observed by others and do not enter the PIN into any terminal that appears to be modified or suspicious. You can change the PIN at any time through the settings on the Braid app. A temporary hold can be placed on the Card if the PIN has been compromised or if the Card is lost or stolen. Maintaining the security of the PIN and Card is your responsibility. If you believe anyone has gained unauthorized access to the PIN, change your PIN using the Braid app and contact Customer Service immediately using the contact information found below in Section 18 (Customer Service).

  3. Authorized Users. You are responsible for all authorized transactions initiated and fees incurred by use of the Card. If you permit another person to have access to the Card or Card number, this will be treated as if you authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.

  4. Secondary Cardholder. You may not request an additional Card for another person.

  5. Returns and Refunds. If you are entitled to a refund for any reason for goods or services obtained with the Card, you agree to accept credits to your Braid Account for refunds and agree to the refund policy of the merchant. Neither the Issuer nor Braid is responsible for the delivery, quality, safety, legality or any other aspects of the goods or services you purchase from others with the Card. If you have a problem with a purchase you made with the Card, or if you have a dispute with the merchant, you must handle it directly with the merchant.

  6. Card Replacement. If you need to replace the Card for any reason, contact us as stated in Section 18 (Customer Service) below to request a replacement (Braid typically responds to emails within 24 hours). You will be required to provide personal information which may include the 16-digit Card number, your full name and knowledge of the Card transaction history. If you believe the Card has been lost or stolen, you may immediately disable it by contacting us as stated in Section 18 (Customer Service) below. See Section 13 (Your Liability for Unauthorized Transfers) for more details. Braid may cancel any Card that has been disabled for sixty (60) calendar days or longer.

  7. Confidentiality. You acknowledge and agree that Issuer and Braid may, subject to applicable law, share information regarding you, your Card, your Braid Account, your Card request and Card transaction activity as necessary to provide customer service, service the Card or your Braid Account, investigate and act on the Card or your Braid Account and/or your Card- or Braid Account-related claims and as necessary to comply with applicable law. Information about the Card, your Braid Account, or the transactions you make with any of them may be disclosed to third parties:

       A. Where it is necessary for completing transactions;

       B. In order to verify the existence and condition of the Card for a third party, such as a merchant;

       C. In order to comply with government agency, court order, or other legal, regulatory or administrative reporting requirements;

       D. If you consent by giving us your written permission;

       E. To our employees, auditors, affiliates, service providers, or attorneys as needed; or

       F. Otherwise as necessary to fulfill our obligations under this Agreement.

  1. Our Liability for Failure to Complete Transactions. If the Issuer does not properly complete a transaction from the Card on time or in the correct amount according to this Agreement with you, the Issuer will be liable for your losses or damages. However, there are some exceptions. The Issuer will not be liable, for instance:

       A. If through no fault of the Issuer, you do not have enough funds available in your Braid Account to complete the transaction;

       B. If a merchant refuses to accept the Card;

       C. If an ATM where you are making a cash withdrawal does not have enough cash;

       D. If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;

       E. If access to the Card has been blocked after you reported the Card lost or stolen;        F. If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;

       G. If the Issuer has reason to believe the requested transaction is unauthorized;

       H. If circumstances beyond the Issuer’s control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that the Issuer has taken; or

       I. Any other exception stated in the Issuer’s Agreement with you.

  1. Your Liability for Unauthorized Transfers.

       A. Telephoning is the best way to minimize your possible losses. If you believe the Card has been lost or stolen, or that someone has transferred money or may transfer money from your Braid Account using the Card without your permission, contact us as stated in Section 18 (Customer Service) below. We may suspend or cancel your Card and/or corresponding Braid Account in the event of excessive reports of Card loss or theft. Under Mastercard Rules, you will not be held responsible for unauthorized transactions if you have used reasonable care in protecting your Card from loss or theft and you have promptly reported to Braid when you knew that your Card was lost or stolen. Zero Liability does not apply to Mastercard payment cards that are used for commercial purposes. In the event that Mastercard Zero Liability does not apply, if you notify Braid within two (2) business days after you learn of any unauthorized transactions, you can lose no more than $50.00 if someone used your Card without your permission. If you do not notify Braid within two (2) business days after you learn of the loss or theft of your Card and Braid can prove that we could have stopped someone from using your Card without your permission if you had promptly notified Braid, you could lose as much as $500.00.        B. Also, if you become aware of and/or your statement shows transactions you did not make, notify Braid at once following the procedures stated in Section 16 (Information About Your Right to Dispute Errors). If you do not notify Braid within sixty (60) days after you become aware of the transaction and/or after the statement was made available to you, you may not get back any value you lost after the sixty (60) days if Braid can prove that we could have stopped someone from taking the value if you had notified Braid in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, Braid will extend the time periods. If the Card has been lost or stolen, the Card will be blocked to keep losses down and a replacement card will be sent to you.

  1. Other Miscellaneous Terms. The Card and your obligations under this Agreement may not be assigned. The Issuer may transfer its rights under this Agreement. Use of the Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. The Issuer does not waive its rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of California except to the extent governed by federal law.

  2. Amendment and Cancellation. The terms and conditions of this Agreement may be revised by posting a revised version on the Braid website at Braid.co. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, the Issuer or Braid can implement such change without prior notice. The Issuer or Braid may cancel or suspend the Card or this Agreement at any time. You may cancel this Agreement by returning the Card to the Issuer. Your termination of this Agreement will not affect any of the Issuer’s or Braid’s rights or your obligations arising under this Agreement prior to termination. In the event your Card is cancelled, closed or terminated for any reason, any remaining available funds associated with the Card would revert to your Braid Account balance.

  3. Information About Your Right to Dispute Errors.

       A. Protection for Unauthorized Transactions and Other Errors. When an unauthorized transaction or other error occurs in the Braid Account, including unauthorized transactions that occur because the Card has been lost or stolen, Braid will cover you for the full amount of every eligible unauthorized transaction or other error as long as you follow the procedures discussed in Section 16.B (Notification Requirements) or the Braid User Agreement, as appropriate (the “Protection Policy”). An “Unauthorized Transaction” is an error that occurs when funds are sent from your Braid Account without your authorization and/or you did not benefit from the transaction. For example, if someone steals the Card and PIN, and makes a withdrawal with the Card, an Unauthorized Transaction has occurred. If you give the Card to a person with permission to use it, you are responsible for all transactions conducted by on the person even if they make more transactions than you authorized, unless you notified Braid that transactions by that person are no longer authorized. “Other Errors” occur when funds are either incorrectly debited from the Braid Account or incorrectly credited to the Braid Account, or when transactions are incorrectly posted to the Braid Account. Other Errors covered by Braid are limited to the following: if you make a payment and it is incorrectly debited from the Braid Account; if an incorrect amount is credited to the Braid Account; if a transaction is missing from or not properly identified in the Braid Account statement; if you receive an incorrect amount of money at an ATM; or if there is a computational or mathematical error by Braid. You may request documentation or information regarding the Braid Account or a transaction(s) to determine whether an Unauthorized Transaction or Other Error exists by contacting contact us as stated in Section 18 (Customer Service) below.

       B. Notification Requirements. In case of Unauthorized Transactions, Other Errors, or questions about your electronic transactions, contact us as stated in Section 18 (Customer Service) below. If you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. The Issuer must allow you to report an error until sixty (60) days after the earlier of the date you electronically access the Braid Account, if the error could be viewed in your electronic history, or the date the Issuer sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting us as stated in Section 18 (Customer Service) below. You will need to provide:

  1. Your name and the Card number
  2. Why you believe there is an Unauthorized Transaction or Other Error, and the dollar amount involved
  3. Approximately when the Unauthorized Transaction or Other Error took place.

If you provide this information orally, Braid or the Issuer may require that you send your complaint or question in writing within ten (10) business days.

Braid will determine whether an error occurred within ten (10) business days after it hears from you and will correct any error promptly. If Braid needs more time, however, Braid may take up to forty-five (45) days to investigate your complaint or question. If Braid decides to do this, Braid will credit the Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If Braid asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Braid may not credit the Card. For errors involving new Cards, POS transactions, or foreign-initiated transactions, Braid may take up to ninety (90) days to investigate your complaint or question. For new Cards or Braid Accounts, Braid may take up to twenty (20) business days to credit the Braid Account for the amount you think is in error. Braid will tell you the results within three (3) business days after completing the investigation. If Braid decides that there was no error, Braid will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting Braid at the phone number or address listed at the beginning of this section. If you need more information about Braid’s error-resolution procedures, contact us as stated in Section 18 (Customer Service) below.

C. Processing Errors. Braid will rectify any processing error Braid discovers. If the error results in your receipt of less than the correct amount to which you are entitled, your Braid Account will be credited for the difference. If the error results in your receipt of more than the correct amount to which you are entitled, the extra funds will be debited from your Braid Account. If the error resulted in Braid not completing a transaction on time or in the correct amount, Braid will be liable for your losses or damages directly caused by this failure, unless: (a) through no fault of Braid’s, you did not have enough available funds to complete the transaction, (b) Braid’s system was not working properly and you knew about the breakdown when you started the transaction, or (c) circumstances beyond Braid’s control (such as fire, flood or loss of Internet connection) prevented the transaction, despite Braid’s reasonable precautions. For other protections that may be applicable to transactions made with your Braid Account, please see the Braid User Agreement.

  1. English Language Controls. Any translation of this Agreement is provided for convenience. The meanings of the terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English text.

  2. Customer Service. For customer service or additional information regarding the Card, please contact:

Card support number: 1-833-289-4015 Email: hello@Braid.co Customer Service agents are available to answer calls Monday-Friday 9:00 AM-5:00 PM Pacific Time (holidays excluded). Braid typically responds to emails within 24 hours. You may also contact us by mail at: 3338 17th Street, Suite 100, San Francisco, CA 94110

  1. Telephone Monitoring/Recording. From time to time telephone calls between you and Braid may be monitored and/or recorded to assure the quality of customer service or as required by applicable law.

  2. No Warranty Regarding Goods or Services as Applicable. The Issuer is not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with the Card.

  3. Arbitration. Any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to:

i) this Agreement; ii) the Card; iii) your acquisition of the Card; iv) your use of the Card; v) the amount of available funds in the Braid Account; vi) advertisements, promotions or oral or written statements related to the Card, as well as goods or services purchased with the Card; vii) the benefits and services related to the Card; or viii) transactions on the Card, no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. If this section conflicts in any way with the “Dispute Resolution by Binding Arbitration” section of the Braid User Agreement, this section will control with respect to any Claim. This arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16). The Issuer will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall take place in the federal judicial district of your residence. ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE. For a copy of the procedures, to file a Claim or for other information about the AAA, contact: AAA, 335 Madison Avenue, New York, NY 10017 or at www.adr.org. All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction. NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE. This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any party; iii) any transfer, sale or assignment of the Card, or any amounts owed on the Braid Account, to any other person or entity; or iv) expiration of the Card. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force. IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION AGREEMENT, DO NOT ACTIVATE OR USE THE CARD, OR IF IT HAS ALREADY BEEN ACTIVATED, CANCEL IT. YOU MAY CANCEL THE CARD BY CALLING CUSTOMER SERVICE AT 1-833-289-4015. The Braid Mastercard is issued by LendingClub Bank, N.A.; Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted in the United States. This Cardholder Agreement is effective as of 08/2019.

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